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Privacy Policy
Last updated: 02 June 2026
This Privacy Policy explains how Neuphonic Limited (“Neuphonic”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you visit our website, use our platform, use our APIs, contact us, request a demo, subscribe to communications, or otherwise interact with us.
This Privacy Policy applies to our public website at neuphonic.com, our platform at app.neuphonic.com, our APIs, and any related services that link to this Privacy Policy.
Where we use cookies and similar technologies, our Cookie Policy provides further information.
Who we are
Neuphonic Limited is responsible for the personal data described in this Privacy Policy, unless stated otherwise.
You can contact us at:
Neuphonic Limited
Office 3 Cottam House
36-40 York Way
London, N1 9AB
United Kingdom
Email: general@neuphonic.com
Our role
Depending on the context, we may act as either a controller or processor of personal data.
When you visit our website, contact us, subscribe to communications, request a demo, create an account, or use our services directly, we generally act as a controller. This means we decide how and why your personal data is processed.
When we process personal data on behalf of a business customer under a separate agreement, including where a customer uses our platform or API to process content containing personal data, we may act as a processor. In that case, the customer is responsible for determining the purpose and legal basis for the processing, and we process the data in accordance with the customer’s instructions and any applicable Data Processing Agreement.
Personal data we collect
We may collect and process the following categories of personal data.
Contact and account information
This may include your name, email address, company name, job title, role, account details, authentication data and other information you provide when you create an account, request access, contact us, subscribe to updates, request a demo or communicate with us.
Website and device information
When you visit our website, we may collect information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, referral source, campaign information, interactions with our website, and the date and time of your visit.
Cookie and consent information
We may collect information about your cookie preferences and consent choices, including whether you accepted, rejected or managed non-essential cookies.
Usage and product information
When you use our platform, APIs or services, we may collect information about how you use them, such as login activity, pages or features accessed, API usage, usage volumes, errors, performance data, settings, preferences and other service-related activity.
Text, audio and other content you provide
We process text, audio, voice or other content that you choose to submit to our platform or services, including content used to generate synthetic audio.
You are responsible for ensuring that you have the necessary rights, permissions and legal basis to provide any personal data included in that content.
Payment and billing information
If you subscribe to a paid service, we or our payment provider may process billing information such as billing address, payment status, transaction details and payment method information. Payment card details are handled by our payment provider and are not stored directly by us.
Communications and support information
If you contact us for support, sales, feedback or other enquiries, we may process the content of your communications, contact details, support history and any information needed to respond to your request.
Marketing information
If you sign up for marketing communications or otherwise engage with our marketing activity, we may process your contact details, preferences, engagement with emails or campaigns, and related information.
Special category data and children’s data
We do not intentionally collect special category personal data, such as information about health, race, ethnicity, political opinions, religious beliefs, trade union membership or biometric data for identification purposes.
However, such information may be included in content that you or our customers submit to the platform or services. You are responsible for ensuring that you have the necessary rights, permissions and legal basis to submit any such information.
Our website, platform and services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16. The platform is intended for users who are 18 years of age or older.
How we collect personal data
We collect personal data in the following ways:
directly from you, when you provide information to us;
automatically, when you visit our website or use our platform or services;
from our customers, where they submit content or user information to our platform or services;
from third-party service providers, such as analytics, advertising, payment, hosting, support or business visitor insight tools;
from public or business sources, where relevant to sales, marketing or customer relationship management.
How we use personal data
We may use personal data for the following purposes.
To provide and operate our services
We use personal data to create and manage accounts, provide access to our platform, process user inputs, generate outputs, operate APIs, authenticate users, process payments, manage subscriptions, provide support and deliver the services you request.
To maintain and secure our website and platform
We use personal data to monitor, maintain, troubleshoot and secure our website, platform, infrastructure and services. This includes detecting fraud, abuse, security incidents, unauthorised access and other harmful activity.
To improve our website, platform and services
We use analytics and usage data to understand how our website and services are used, identify issues, improve performance, develop new features and improve the user experience.
To communicate with you
We use personal data to respond to enquiries, provide support, send service-related messages, notify you of changes, manage customer relationships and communicate about your account or use of our services.
For marketing and sales
Where permitted by law, we may use personal data to send marketing communications, measure campaign performance, understand interest in our products and services, and manage sales activity. You can opt out of marketing communications at any time.
For website analytics and business visitor insights
We use analytics tools, such as Google Analytics and PostHog, to understand how visitors use our website and to improve our website and services.
We may also use business visitor insight tools, such as Factors AI, to understand which organisations are engaging with our website. These tools may use information such as IP address, pages viewed, referral source, approximate location and device or browser data to provide company-level insights. We do not use these tools to identify individual visitors unless they separately provide their details to us, for example by submitting a form or contacting us.
Where required, these tools are used only with your consent.
To comply with legal obligations
We may use personal data to comply with applicable laws, regulations, legal processes, accounting obligations, tax requirements, regulatory requests or enforceable governmental requests.
To protect our rights and interests
We may use personal data to enforce our terms, protect our rights, resolve disputes, prevent misuse of our services and defend or bring legal claims.
Legal bases for processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases.
Contract
We process personal data where necessary to provide our services, manage accounts, process payments, provide support and perform our contract with you or the organisation you represent.
Legitimate interests
We process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These interests may include operating, securing, improving and developing our website, platform and services; responding to enquiries; managing customer relationships; preventing fraud or misuse; and understanding business interest in our services.
Consent
We rely on consent for certain activities, such as non-essential cookies, certain analytics or marketing technologies, and some marketing communications. You can withdraw your consent at any time.
Legal obligation
We process personal data where necessary to comply with applicable legal, regulatory, tax, accounting or reporting obligations.
Cookies and similar technologies
We use cookies and similar technologies on our website and platform. These may include cookies, pixels, tags, scripts, local storage and device identifiers.
Some cookies are strictly necessary for our website or platform to work properly, for example to support security, authentication, network management or to remember your cookie preferences.
With your consent, we may also use analytics and marketing technologies to understand how visitors use our website, measure the effectiveness of our marketing activity, understand account-level interest, and improve our products and services.
These tools may collect information such as pages viewed, referral source, approximate location, device and browser information, IP address, campaign information and interactions with our website.
We use a cookie consent tool to allow you to accept, reject or manage non-essential cookies. You can change your choices at any time using the Cookie settings link on our website.
For more information about the specific cookies and similar technologies we use, please see our Cookie Policy.
Marketing communications
We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Even if you opt out of marketing communications, we may still send you service-related messages, such as account, security, billing or transactional communications.
Sharing personal data
We may share personal data with the following categories of recipients.
Service providers
We use trusted third-party service providers to help us operate our website, platform and business. These providers may process personal data on our behalf for hosting, analytics, payments, support, security, marketing, communications, customer relationship management, consent management and other business purposes.
Customers and users
Where our platform is used by a business customer, customer administrators or authorised users may have access to information associated with their account, workspace, users or usage.
Professional advisers
We may share personal data with legal, accounting, tax, insurance, security or other professional advisers where necessary for legitimate business purposes.
Authorities and legal recipients
We may disclose personal data where required by law, regulation, legal process, court order or governmental request, or where necessary to protect our rights, users, customers or others.
Business transfers
If we are involved in a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
Privacy Policy
Last updated: 02 June 2026
This Privacy Policy explains how Neuphonic Limited (“Neuphonic”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you visit our website, use our platform, use our APIs, contact us, request a demo, subscribe to communications, or otherwise interact with us.
This Privacy Policy applies to our public website at neuphonic.com, our platform at app.neuphonic.com, our APIs, and any related services that link to this Privacy Policy.
Where we use cookies and similar technologies, our Cookie Policy provides further information.
Who we are
Neuphonic Limited is responsible for the personal data described in this Privacy Policy, unless stated otherwise.
You can contact us at:
Neuphonic Limited
Office 3 Cottam House
36-40 York Way
London, N1 9AB
United Kingdom
Email: general@neuphonic.com
Our role
Depending on the context, we may act as either a controller or processor of personal data.
When you visit our website, contact us, subscribe to communications, request a demo, create an account, or use our services directly, we generally act as a controller. This means we decide how and why your personal data is processed.
When we process personal data on behalf of a business customer under a separate agreement, including where a customer uses our platform or API to process content containing personal data, we may act as a processor. In that case, the customer is responsible for determining the purpose and legal basis for the processing, and we process the data in accordance with the customer’s instructions and any applicable Data Processing Agreement.
Personal data we collect
We may collect and process the following categories of personal data.
Contact and account information
This may include your name, email address, company name, job title, role, account details, authentication data and other information you provide when you create an account, request access, contact us, subscribe to updates, request a demo or communicate with us.
Website and device information
When you visit our website, we may collect information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, referral source, campaign information, interactions with our website, and the date and time of your visit.
Cookie and consent information
We may collect information about your cookie preferences and consent choices, including whether you accepted, rejected or managed non-essential cookies.
Usage and product information
When you use our platform, APIs or services, we may collect information about how you use them, such as login activity, pages or features accessed, API usage, usage volumes, errors, performance data, settings, preferences and other service-related activity.
Text, audio and other content you provide
We process text, audio, voice or other content that you choose to submit to our platform or services, including content used to generate synthetic audio.
You are responsible for ensuring that you have the necessary rights, permissions and legal basis to provide any personal data included in that content.
Payment and billing information
If you subscribe to a paid service, we or our payment provider may process billing information such as billing address, payment status, transaction details and payment method information. Payment card details are handled by our payment provider and are not stored directly by us.
Communications and support information
If you contact us for support, sales, feedback or other enquiries, we may process the content of your communications, contact details, support history and any information needed to respond to your request.
Marketing information
If you sign up for marketing communications or otherwise engage with our marketing activity, we may process your contact details, preferences, engagement with emails or campaigns, and related information.
Special category data and children’s data
We do not intentionally collect special category personal data, such as information about health, race, ethnicity, political opinions, religious beliefs, trade union membership or biometric data for identification purposes.
However, such information may be included in content that you or our customers submit to the platform or services. You are responsible for ensuring that you have the necessary rights, permissions and legal basis to submit any such information.
Our website, platform and services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16. The platform is intended for users who are 18 years of age or older.
How we collect personal data
We collect personal data in the following ways:
directly from you, when you provide information to us;
automatically, when you visit our website or use our platform or services;
from our customers, where they submit content or user information to our platform or services;
from third-party service providers, such as analytics, advertising, payment, hosting, support or business visitor insight tools;
from public or business sources, where relevant to sales, marketing or customer relationship management.
How we use personal data
We may use personal data for the following purposes.
To provide and operate our services
We use personal data to create and manage accounts, provide access to our platform, process user inputs, generate outputs, operate APIs, authenticate users, process payments, manage subscriptions, provide support and deliver the services you request.
To maintain and secure our website and platform
We use personal data to monitor, maintain, troubleshoot and secure our website, platform, infrastructure and services. This includes detecting fraud, abuse, security incidents, unauthorised access and other harmful activity.
To improve our website, platform and services
We use analytics and usage data to understand how our website and services are used, identify issues, improve performance, develop new features and improve the user experience.
To communicate with you
We use personal data to respond to enquiries, provide support, send service-related messages, notify you of changes, manage customer relationships and communicate about your account or use of our services.
For marketing and sales
Where permitted by law, we may use personal data to send marketing communications, measure campaign performance, understand interest in our products and services, and manage sales activity. You can opt out of marketing communications at any time.
For website analytics and business visitor insights
We use analytics tools, such as Google Analytics and PostHog, to understand how visitors use our website and to improve our website and services.
We may also use business visitor insight tools, such as Factors AI, to understand which organisations are engaging with our website. These tools may use information such as IP address, pages viewed, referral source, approximate location and device or browser data to provide company-level insights. We do not use these tools to identify individual visitors unless they separately provide their details to us, for example by submitting a form or contacting us.
Where required, these tools are used only with your consent.
To comply with legal obligations
We may use personal data to comply with applicable laws, regulations, legal processes, accounting obligations, tax requirements, regulatory requests or enforceable governmental requests.
To protect our rights and interests
We may use personal data to enforce our terms, protect our rights, resolve disputes, prevent misuse of our services and defend or bring legal claims.
Legal bases for processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases.
Contract
We process personal data where necessary to provide our services, manage accounts, process payments, provide support and perform our contract with you or the organisation you represent.
Legitimate interests
We process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These interests may include operating, securing, improving and developing our website, platform and services; responding to enquiries; managing customer relationships; preventing fraud or misuse; and understanding business interest in our services.
Consent
We rely on consent for certain activities, such as non-essential cookies, certain analytics or marketing technologies, and some marketing communications. You can withdraw your consent at any time.
Legal obligation
We process personal data where necessary to comply with applicable legal, regulatory, tax, accounting or reporting obligations.
Cookies and similar technologies
We use cookies and similar technologies on our website and platform. These may include cookies, pixels, tags, scripts, local storage and device identifiers.
Some cookies are strictly necessary for our website or platform to work properly, for example to support security, authentication, network management or to remember your cookie preferences.
With your consent, we may also use analytics and marketing technologies to understand how visitors use our website, measure the effectiveness of our marketing activity, understand account-level interest, and improve our products and services.
These tools may collect information such as pages viewed, referral source, approximate location, device and browser information, IP address, campaign information and interactions with our website.
We use a cookie consent tool to allow you to accept, reject or manage non-essential cookies. You can change your choices at any time using the Cookie settings link on our website.
For more information about the specific cookies and similar technologies we use, please see our Cookie Policy.
Marketing communications
We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Even if you opt out of marketing communications, we may still send you service-related messages, such as account, security, billing or transactional communications.
Sharing personal data
We may share personal data with the following categories of recipients.
Service providers
We use trusted third-party service providers to help us operate our website, platform and business. These providers may process personal data on our behalf for hosting, analytics, payments, support, security, marketing, communications, customer relationship management, consent management and other business purposes.
Customers and users
Where our platform is used by a business customer, customer administrators or authorised users may have access to information associated with their account, workspace, users or usage.
Professional advisers
We may share personal data with legal, accounting, tax, insurance, security or other professional advisers where necessary for legitimate business purposes.
Authorities and legal recipients
We may disclose personal data where required by law, regulation, legal process, court order or governmental request, or where necessary to protect our rights, users, customers or others.
Business transfers
If we are involved in a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
Privacy Policy
Last updated: 02 June 2026
This Privacy Policy explains how Neuphonic Limited (“Neuphonic”, “we”, “us” or “our”) collects, uses, shares and protects personal data when you visit our website, use our platform, use our APIs, contact us, request a demo, subscribe to communications, or otherwise interact with us.
This Privacy Policy applies to our public website at neuphonic.com, our platform at app.neuphonic.com, our APIs, and any related services that link to this Privacy Policy.
Where we use cookies and similar technologies, our Cookie Policy provides further information.
Who we are
Neuphonic Limited is responsible for the personal data described in this Privacy Policy, unless stated otherwise.
You can contact us at:
Neuphonic Limited
Office 3 Cottam House
36-40 York Way
London, N1 9AB
United Kingdom
Email: general@neuphonic.com
Our role
Depending on the context, we may act as either a controller or processor of personal data.
When you visit our website, contact us, subscribe to communications, request a demo, create an account, or use our services directly, we generally act as a controller. This means we decide how and why your personal data is processed.
When we process personal data on behalf of a business customer under a separate agreement, including where a customer uses our platform or API to process content containing personal data, we may act as a processor. In that case, the customer is responsible for determining the purpose and legal basis for the processing, and we process the data in accordance with the customer’s instructions and any applicable Data Processing Agreement.
Personal data we collect
We may collect and process the following categories of personal data.
Contact and account information
This may include your name, email address, company name, job title, role, account details, authentication data and other information you provide when you create an account, request access, contact us, subscribe to updates, request a demo or communicate with us.
Website and device information
When you visit our website, we may collect information such as your IP address, browser type, device type, operating system, approximate location, pages viewed, referral source, campaign information, interactions with our website, and the date and time of your visit.
Cookie and consent information
We may collect information about your cookie preferences and consent choices, including whether you accepted, rejected or managed non-essential cookies.
Usage and product information
When you use our platform, APIs or services, we may collect information about how you use them, such as login activity, pages or features accessed, API usage, usage volumes, errors, performance data, settings, preferences and other service-related activity.
Text, audio and other content you provide
We process text, audio, voice or other content that you choose to submit to our platform or services, including content used to generate synthetic audio.
You are responsible for ensuring that you have the necessary rights, permissions and legal basis to provide any personal data included in that content.
Payment and billing information
If you subscribe to a paid service, we or our payment provider may process billing information such as billing address, payment status, transaction details and payment method information. Payment card details are handled by our payment provider and are not stored directly by us.
Communications and support information
If you contact us for support, sales, feedback or other enquiries, we may process the content of your communications, contact details, support history and any information needed to respond to your request.
Marketing information
If you sign up for marketing communications or otherwise engage with our marketing activity, we may process your contact details, preferences, engagement with emails or campaigns, and related information.
Special category data and children’s data
We do not intentionally collect special category personal data, such as information about health, race, ethnicity, political opinions, religious beliefs, trade union membership or biometric data for identification purposes.
However, such information may be included in content that you or our customers submit to the platform or services. You are responsible for ensuring that you have the necessary rights, permissions and legal basis to submit any such information.
Our website, platform and services are not directed at children. We do not knowingly collect personal data from anyone under the age of 16. The platform is intended for users who are 18 years of age or older.
How we collect personal data
We collect personal data in the following ways:
directly from you, when you provide information to us;
automatically, when you visit our website or use our platform or services;
from our customers, where they submit content or user information to our platform or services;
from third-party service providers, such as analytics, advertising, payment, hosting, support or business visitor insight tools;
from public or business sources, where relevant to sales, marketing or customer relationship management.
How we use personal data
We may use personal data for the following purposes.
To provide and operate our services
We use personal data to create and manage accounts, provide access to our platform, process user inputs, generate outputs, operate APIs, authenticate users, process payments, manage subscriptions, provide support and deliver the services you request.
To maintain and secure our website and platform
We use personal data to monitor, maintain, troubleshoot and secure our website, platform, infrastructure and services. This includes detecting fraud, abuse, security incidents, unauthorised access and other harmful activity.
To improve our website, platform and services
We use analytics and usage data to understand how our website and services are used, identify issues, improve performance, develop new features and improve the user experience.
To communicate with you
We use personal data to respond to enquiries, provide support, send service-related messages, notify you of changes, manage customer relationships and communicate about your account or use of our services.
For marketing and sales
Where permitted by law, we may use personal data to send marketing communications, measure campaign performance, understand interest in our products and services, and manage sales activity. You can opt out of marketing communications at any time.
For website analytics and business visitor insights
We use analytics tools, such as Google Analytics and PostHog, to understand how visitors use our website and to improve our website and services.
We may also use business visitor insight tools, such as Factors AI, to understand which organisations are engaging with our website. These tools may use information such as IP address, pages viewed, referral source, approximate location and device or browser data to provide company-level insights. We do not use these tools to identify individual visitors unless they separately provide their details to us, for example by submitting a form or contacting us.
Where required, these tools are used only with your consent.
To comply with legal obligations
We may use personal data to comply with applicable laws, regulations, legal processes, accounting obligations, tax requirements, regulatory requests or enforceable governmental requests.
To protect our rights and interests
We may use personal data to enforce our terms, protect our rights, resolve disputes, prevent misuse of our services and defend or bring legal claims.
Legal bases for processing
Where UK GDPR or EU GDPR applies, we rely on one or more of the following legal bases.
Contract
We process personal data where necessary to provide our services, manage accounts, process payments, provide support and perform our contract with you or the organisation you represent.
Legitimate interests
We process personal data where necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
These interests may include operating, securing, improving and developing our website, platform and services; responding to enquiries; managing customer relationships; preventing fraud or misuse; and understanding business interest in our services.
Consent
We rely on consent for certain activities, such as non-essential cookies, certain analytics or marketing technologies, and some marketing communications. You can withdraw your consent at any time.
Legal obligation
We process personal data where necessary to comply with applicable legal, regulatory, tax, accounting or reporting obligations.
Cookies and similar technologies
We use cookies and similar technologies on our website and platform. These may include cookies, pixels, tags, scripts, local storage and device identifiers.
Some cookies are strictly necessary for our website or platform to work properly, for example to support security, authentication, network management or to remember your cookie preferences.
With your consent, we may also use analytics and marketing technologies to understand how visitors use our website, measure the effectiveness of our marketing activity, understand account-level interest, and improve our products and services.
These tools may collect information such as pages viewed, referral source, approximate location, device and browser information, IP address, campaign information and interactions with our website.
We use a cookie consent tool to allow you to accept, reject or manage non-essential cookies. You can change your choices at any time using the Cookie settings link on our website.
For more information about the specific cookies and similar technologies we use, please see our Cookie Policy.
Marketing communications
We may send you marketing communications where you have consented to receive them or where we are otherwise permitted to do so by law.
You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Even if you opt out of marketing communications, we may still send you service-related messages, such as account, security, billing or transactional communications.
Sharing personal data
We may share personal data with the following categories of recipients.
Service providers
We use trusted third-party service providers to help us operate our website, platform and business. These providers may process personal data on our behalf for hosting, analytics, payments, support, security, marketing, communications, customer relationship management, consent management and other business purposes.
Customers and users
Where our platform is used by a business customer, customer administrators or authorised users may have access to information associated with their account, workspace, users or usage.
Professional advisers
We may share personal data with legal, accounting, tax, insurance, security or other professional advisers where necessary for legitimate business purposes.
Authorities and legal recipients
We may disclose personal data where required by law, regulation, legal process, court order or governmental request, or where necessary to protect our rights, users, customers or others.
Business transfers
If we are involved in a merger, acquisition, financing, reorganisation, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to appropriate safeguards.
Third-party service providers
We use third-party service providers to help us operate our website, platform, infrastructure and business. These providers may process personal data only as needed to provide their services to us and subject to appropriate contractual and security safeguards.
Our main service providers may include:
Third-party service providers
We use third-party service providers to help us operate our website, platform, infrastructure and business. These providers may process personal data only as needed to provide their services to us and subject to appropriate contractual and security safeguards.
Our main service providers may include:
Third-party service providers
We use third-party service providers to help us operate our website, platform, infrastructure and business. These providers may process personal data only as needed to provide their services to us and subject to appropriate contractual and security safeguards.
Our main service providers may include:
Provider
Google Cloud / Google Cloud Console
Supabase
Vercel
Cloudflare
Runpod
Framer
GitHub
Google Workspace
Slack
Notion
Customer.io
Stripe
Cookiebot
Google Tag Manager
Google Analytics
Google Ads
PostHog
Factors AI
Provider
Google Cloud
/ Google Cloud Console
Supabase
Vercel
Cloudflare
Runpod
Framer
GitHub
Google Workspace
Slack
Notion
Customer.io
Stripe
Cookiebot
Google Tag Manager
Google Analytics
Google Ads
PostHog
Factors AI
Provider
Google Cloud / Google Cloud Console
Supabase
Vercel
Cloudflare
Runpod
Framer
GitHub
Google Workspace
Slack
Notion
Customer.io
Stripe
Cookiebot
Google Tag Manager
Google Analytics
Google Ads
PostHog
Factors AI
Purpose
Cloud infrastructure, hosting, storage, logs, security and service operations
Database hosting, authentication and backend infrastructure
Application hosting, deployment and web infrastructure
DNS, content delivery, website performance, traffic routing and security
Cloud GPU compute and AI infrastructure
Marketing website hosting and website management
Code hosting, software development, security and issue or project workflows
Email, documents, calendar and internal collaboration
Internal communications, operational alerts and support coordination
Internal documentation, operational records and project management
Customer communications, lifecycle messaging and marketing or product emails
Payment processing and billing
Cookie consent management and cookie preference storage
Website tag and script management
Website analytics and measurement
Advertising measurement, attribution and campaign performance
Website and product analytics
Business visitor insights, account-level analytics and marketing attribution
Purpose
Cloud infrastructure, hosting, storage,
logs, security and service operations
Database hosting, authentication
and backend infrastructure
Application hosting, deployment and web infrastructure
DNS, content delivery, website performance,
traffic routing and security
Cloud GPU compute and AI infrastructure
Marketing website hosting and website management
Code hosting, software development,
security and issue or project workflows
Email, documents, calendar and internal collaboration
Internal communications, operational alerts
and support coordination
Internal documentation, operational records
and project management
Customer communications, lifecycle messaging
and marketing or product emails
Payment processing and billing
Cookie consent management
and cookie preference storage
Website tag and script management
Website analytics and measurement
Advertising measurement, attribution
and campaign performance
Website and product analytics
Business visitor insights, account-level analytics
and marketing attribution
Purpose
Cloud infrastructure, hosting, storage, logs, security and service operations
Database hosting, authentication and backend infrastructure
Application hosting, deployment and web infrastructure
DNS, content delivery, website performance, traffic routing and security
Cloud GPU compute and AI infrastructure
Marketing website hosting and website management
Code hosting, software development, security and issue or project workflows
Email, documents, calendar and internal collaboration
Internal communications, operational alerts and support coordination
Internal documentation, operational records and project management
Customer communications, lifecycle messaging and marketing or product emails
Payment processing and billing
Cookie consent management and cookie preference storage
Website tag and script management
Website analytics and measurement
Advertising measurement, attribution and campaign performance
Website and product analytics
Business visitor insights, account-level analytics and marketing attribution
We may update our service providers from time to time. You can request further information about our third-party processors by contacting us at general@neuphonic.com.
International transfers
We are based in the United Kingdom and may process personal data in the United Kingdom, the European Economic Area, the United States and other countries where we or our service providers operate.
Where personal data is transferred internationally, we take steps designed to protect that data in accordance with applicable data protection laws. These steps may include using appropriate contractual safeguards, such as standard contractual clauses, and carrying out transfer risk assessments where required.
Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on the type of data and the reason we process it. For example:
account information is retained while your account is active and for a reasonable period afterwards;
billing and transaction information may be retained for tax, accounting and legal purposes;
support communications may be retained to manage customer relationships and resolve issues;
website analytics data may be retained for reporting and improvement purposes;
data processed on behalf of customers may be retained in accordance with the relevant customer agreement or Data Processing Agreement.
We may retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, or protect our legal rights.
Security
We use technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption, monitoring, secure infrastructure, internal policies and other security practices appropriate to the nature of the data we process.
No system can be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or personal data has been compromised.
Your rights
Depending on where you are located and the laws that apply, you may have rights in relation to your personal data. These may include the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of personal data you provided to us;
object to direct marketing;
lodge a complaint with a data protection authority.
To exercise your rights, contact us at general@neuphonic.com.
We may need to verify your identity before responding to your request. We will respond to requests in accordance with applicable law.
Complaints
We encourage you to contact us first if you have concerns about how we handle your personal data.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office or another relevant data protection authority.
The UK Information Commissioner’s Office can be contacted through its website at www.ico.org.uk.
Your choices
You have several choices about how your personal data is used.
Cookie choices
You can accept, reject or manage non-essential cookies using our cookie banner or preference centre. You can change your choices at any time using the Cookie settings link on our website.
Marketing choices
You can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Browser controls
You can control cookies through your browser settings. Blocking some cookies may affect how our website or platform works.
Account choices
If you have an account, you may be able to update certain account information directly through the platform or by contacting us.
Links to other websites
Our website or platform may contain links to third-party websites, services or content. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing personal data to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data practices.
When we update this Privacy Policy, we will change the “Last updated” date at the top of the page. Where required by law, we may provide additional notice or seek consent for material changes.
We encourage you to review this Privacy Policy periodically.
We may update our service providers from time to time. You can request further information about our third-party processors by contacting us at general@neuphonic.com.
International transfers
We are based in the United Kingdom and may process personal data in the United Kingdom, the European Economic Area, the United States and other countries where we or our service providers operate.
Where personal data is transferred internationally, we take steps designed to protect that data in accordance with applicable data protection laws. These steps may include using appropriate contractual safeguards, such as standard contractual clauses, and carrying out transfer risk assessments where required.
Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on the type of data and the reason we process it. For example:
account information is retained while your account is active and for a reasonable period afterwards;
billing and transaction information may be retained for tax, accounting and legal purposes;
support communications may be retained to manage customer relationships and resolve issues;
website analytics data may be retained for reporting and improvement purposes;
data processed on behalf of customers may be retained in accordance with the relevant customer agreement or Data Processing Agreement.
We may retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, or protect our legal rights.
Security
We use technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption, monitoring, secure infrastructure, internal policies and other security practices appropriate to the nature of the data we process.
No system can be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or personal data has been compromised.
Your rights
Depending on where you are located and the laws that apply, you may have rights in relation to your personal data. These may include the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of personal data you provided to us;
object to direct marketing;
lodge a complaint with a data protection authority.
To exercise your rights, contact us at general@neuphonic.com.
We may need to verify your identity before responding to your request. We will respond to requests in accordance with applicable law.
Complaints
We encourage you to contact us first if you have concerns about how we handle your personal data.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office or another relevant data protection authority.
The UK Information Commissioner’s Office can be contacted through its website at www.ico.org.uk.
Your choices
You have several choices about how your personal data is used.
Cookie choices
You can accept, reject or manage non-essential cookies using our cookie banner or preference centre. You can change your choices at any time using the Cookie settings link on our website.
Marketing choices
You can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Browser controls
You can control cookies through your browser settings. Blocking some cookies may affect how our website or platform works.
Account choices
If you have an account, you may be able to update certain account information directly through the platform or by contacting us.
Links to other websites
Our website or platform may contain links to third-party websites, services or content. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing personal data to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data practices.
When we update this Privacy Policy, we will change the “Last updated” date at the top of the page. Where required by law, we may provide additional notice or seek consent for material changes.
We encourage you to review this Privacy Policy periodically.
We may update our service providers from time to time. You can request further information about our third-party processors by contacting us at general@neuphonic.com.
International transfers
We are based in the United Kingdom and may process personal data in the United Kingdom, the European Economic Area, the United States and other countries where we or our service providers operate.
Where personal data is transferred internationally, we take steps designed to protect that data in accordance with applicable data protection laws. These steps may include using appropriate contractual safeguards, such as standard contractual clauses, and carrying out transfer risk assessments where required.
Data retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on the type of data and the reason we process it. For example:
account information is retained while your account is active and for a reasonable period afterwards;
billing and transaction information may be retained for tax, accounting and legal purposes;
support communications may be retained to manage customer relationships and resolve issues;
website analytics data may be retained for reporting and improvement purposes;
data processed on behalf of customers may be retained in accordance with the relevant customer agreement or Data Processing Agreement.
We may retain certain information where necessary to comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, or protect our legal rights.
Security
We use technical and organisational measures designed to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption, monitoring, secure infrastructure, internal policies and other security practices appropriate to the nature of the data we process.
No system can be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or personal data has been compromised.
Your rights
Depending on where you are located and the laws that apply, you may have rights in relation to your personal data. These may include the right to:
access the personal data we hold about you;
request correction of inaccurate or incomplete personal data;
request deletion of your personal data;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of personal data you provided to us;
object to direct marketing;
lodge a complaint with a data protection authority.
To exercise your rights, contact us at general@neuphonic.com.
We may need to verify your identity before responding to your request. We will respond to requests in accordance with applicable law.
Complaints
We encourage you to contact us first if you have concerns about how we handle your personal data.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office or another relevant data protection authority.
The UK Information Commissioner’s Office can be contacted through its website at www.ico.org.uk.
Your choices
You have several choices about how your personal data is used.
Cookie choices
You can accept, reject or manage non-essential cookies using our cookie banner or preference centre. You can change your choices at any time using the Cookie settings link on our website.
Marketing choices
You can opt out of marketing emails by using the unsubscribe link in our emails or by contacting us at general@neuphonic.com.
Browser controls
You can control cookies through your browser settings. Blocking some cookies may affect how our website or platform works.
Account choices
If you have an account, you may be able to update certain account information directly through the platform or by contacting us.
Links to other websites
Our website or platform may contain links to third-party websites, services or content. We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing personal data to them.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or data practices.
When we update this Privacy Policy, we will change the “Last updated” date at the top of the page. Where required by law, we may provide additional notice or seek consent for material changes.
We encourage you to review this Privacy Policy periodically.
SOLUTIONS
COMPANY
Neuphonic © 2026
SOLUTIONS
COMPANY
Neuphonic © 2026
SOLUTIONS
COMPANY
Neuphonic © 2026